I ordered the rack system one day without asking anyone in the shop. The shop manager was a little surprised after opening the box. He was skeptical as well, but he set it up the racks anyway, since I paid for them. The painter used them a few hours later and everyone is happy. It's simple system that works! It's one of those things that makes you ask "why didn't I think of that?"
This is a great system! I let my friend who is a painting contractor who had previously owned a cabinet making business try it out, and he was equally impressed. Jake was generous with his time. I’m going to buy another rack.
I recently bought three dry racks and one rotating spray rack. They arrived days after I ordered and I set them up.
I thought there was an issue with the sets and reached out to Jake.
I have to tell you the customer service here is phenomenal. He immeadiately mailed me a new set even before I sent him the picture of the issue, which at the end of the day was my misunderstanding.
They are a great company and I am very happy with the purchase and the efficiency of the set up.
