Customer Service & a product that is well designed


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Customer Service & a product that is well designed

I paint cabinets for a local paint company and use this system at work and like the system design and its use. Over the course of multiple jobs, I can see how well and much these help so I purchased the 18 count drying rack for my home use. Upon delivery and assembly, I didn’t realize the racks had been updated for even better functionality, so after I had assembled mine I thought I had an incorrect set. Jake puts his business card in the package, which at first I thought was just a simple thank you, but it turns out that when I called to discuss what I thought was an issue. Jake called me back, on a day they were closed (Friday after Thanksgiving) to politely talk through the new design and why the Door Rack Painter system was updated. A very clever new feature to solve a problem with an older design. The racks can now accommodate small/narrower doors than before. The uprights used to be of the same width which prohibited them from being within a closer distance, but now one rack is slightly narrower so it can slide into the wider width in sort of an overlapping fashion like a pocket. If you’ve used the older version, you would know how nice this feature is. You can paint and dry both sides of narrow cabinet drawer fronts all the way up to regular sized doors such as a bathroom door or even a front door. I also own a competitor’s dry rack system and it’s more of a shelf design which cannot accept anything of a smaller size and is limited to one side paint and dry only. Having the Door Rack Painter system versus the competitors, allows me to turn out a better product in shorter time! I also refinish front doors and French doors, etc. These racks allow me the flexibility to use for those as well. Not just cabinets. I can stain and then apply a topcoat while the door sits on the same rack without messing up the finish that I’ve worked so diligently on. Thank you personally to Jake for calling me back to help me understand the update and for having this helpful system! I actually need to buy another set for a cabinet job this week.

maboyle1@outlook.com

Michael St. Louis, MO December 2, 2021