I recently bought three dry racks and one rotating spray rack. They arrived days after I ordered and I set them up.
I thought there was an issue with the sets and reached out to Jake.
I have to tell you the customer service here is phenomenal. He immeadiately mailed me a new set even before I sent him the picture of the issue, which at the end of the day was my misunderstanding.
They are a great company and I am very happy with the purchase and the efficiency of the set up.